Privacy Policy

Fixon is a home services platform operated from Bengaluru, India. We connect customers with technicians for appliance repair, servicing and related home work, and we run a marketplace where you can sell used appliances.

This policy covers the Fixon website and applies to everyone who uses it — whether you book a service, list an appliance, or simply browse. By using Fixon you agree to what is described here.

We ask for what a job needs and no more. Nothing on this list is gathered in the background — each item comes from something you did.

Your information is used to:

• Create and secure your account, and sign you in.
• Place your booking, assign a technician and get him to the right address at the right time.
• Raise your invoice, take payment and process a refund when one is due.
• Publish the ads you choose to list and put interested buyers in touch with you.
• Send service messages — a booking confirmation, a technician assignment, a verification code.
• Answer your support requests and investigate anything that went wrong on a visit.
• Meet our legal and tax obligations, and detect fraud or misuse of the platform.

We do not use your details to send marketing you did not ask for, and we do not make automated decisions about you.

Creating an account starts with your mobile number. We send a six-digit code to it through an SMS provider and hold the number and the code until it is confirmed. The code expires after ten minutes, and repeated requests for the same number are rate limited to stop the line being used to spam someone.

Verifying a number is how we keep the platform accountable — every booking and every ad traces back to a real, reachable person. After that we use the number for service messages about your bookings, and to let a technician or a buyer reach you.

Fixon does not sell your personal information. It is shared only in these situations:

An appliance ad is public by design. The photos, description, price, the pickup area you set and the seller name and mobile number on the ad are visible to anyone browsing the marketplace — that is how a buyer contacts you.

Ads are reviewed before they appear. You can edit or delete your ad at any time from My Ads; deleting it removes it from the marketplace, though someone who already saw it may of course have kept your number.

• Traffic between your browser and Fixon travels over HTTPS.
• Passwords are stored hashed — nobody at Fixon can read yours.
• Your sign-in token lives in your browser's session storage and is discarded when you close the tab, so a shared or public computer is not left signed in.
• An expired or revoked token ends the session immediately and returns you to the home page.
• Access to customer records inside Fixon is limited to the people who need it to run the service.

No system is perfectly secure, and we will not pretend otherwise. Please use a password you do not reuse elsewhere, and tell us straight away if you think someone else has your account.

Fixon runs no advertising cookies and no third-party analytics trackers. What the site stores in your browser is functional:

• Your sign-in token and your display name, in session storage, so you stay signed in while the tab is open.
• Small conveniences such as a prefetched service list, so pages open faster.

Clearing your browser storage signs you out and removes all of it. Google Maps may set its own cookies when a map loads; those are Google's and are described in their policy.

• Account details — for as long as your account is open.
• Bookings and invoices — kept for as long as tax and accounting rules require, even after an account is closed. A completed job is a financial record and we cannot delete it on request.
• Verification codes — a few minutes; they expire and are replaced.
• Marketplace ads — until you delete them or they are removed.
• Server logs — a short rolling window, for security and debugging.

You can, at any time:

• See and correct your profile from Dashboard → Profile, and your saved addresses from Dashboard → Addresses.
• Review every booking, invoice and payment on your dashboard.
• Delete an appliance ad from My Ads.
• Close your account from Dashboard → Settings → Delete Account, or by writing to us.
• Ask us what we hold about you, and ask us to correct or erase it.

Write to admin@codersnest.in for any of these and we will respond within 30 days. Where we must keep something — an invoice, for instance — we will tell you what and why.

Fixon is meant for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us their details, write to us and we will remove them.

As Fixon grows, this policy will change. The date at the top of the page always reflects the current version, and a change that materially affects you will be announced on the site or sent to you directly. Continuing to use Fixon after a change means you accept the updated policy.